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Shipping Information

All orders placed on will be shipped via UPS our FedEx. Ground shipping is FREE on orders of $200.00 or more. (FREE Ground Shipping within the continental 48 U.S. States)

Return or Exchange

You must request a Return Authorization Number (RA#) before returning any merchandise to

Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.

Requests for returns must be made within 30 days of receipt of order shipment. Merchandise must be in as-new condition (tags, packaging intact, unwashed, unworn). The exception to this would be Special orders such as (Rush shipping, Custom work to hats, or an item applied to the merchandize, Or Made to order hats taking up to but not limited to 4-6 Weeks) There will be no returns on special order items unless the item has a defect. Credits will be given off the original payment price, shipping and handling will not be credited. In certain orders we may charge a 15% restock fee. On custom made products or special requests on item there will be no refund on item/s.

Items returned due to defect must be clean, such items will be inspected prior to credits being issued. If the defect is recognized and not ruled apart of natural wear & tear credits will be issued. In some instances products may only qualify for replacement or a prorate of the original purchase price.

Gift Card

Give the gift of a Rodeo Western Wear card Add any amount from $25- $1000 and let them choose the perfect gift, either online or in store.

For all orders of $25 and higher, we will send you an email about your Code for the gift cards. With in 24 hrs

Easy to Use

For purchases at Rodeo Western Wear.Net or in store. In stores, present the gift card Code at checkout. Online, enter gift card Code during checkout. The Code provides secure online shopping. No expiration date. Not returnable or refundable for cash. For orders of 25 gift cards or more, we will send you an email about your Code for the gift cards. With in 24 hrs. Gift envelopes are not included or available for gift card purchases.

Frequently Asked Questions:

Who pays for the shipping costs? : Customer is responsible for the safe return of items in new, resalable condition in the original packaging with all tags attached. Customer also pays for the shipping of exchange items. Shipping costs are non-refundable.

Is there a restocking fee? If so, how much?: $15 or 15% of sale price, whichever is greater. This can be waived or reduced upon approval by asking for store credit or an exchange.

How To Ship Your Return or Exchange strongly recommends that all return shipments be made by UPS, so that you can take advantage of their shipment tracking system. We cannot assist you with lost return shipments unless a tracking number has been assigned to the shipment.

You must have a Return Authorization Number (RA#) before you can make a return. Be sure to clearly write the Return Authorization Number on the outside of your package, and include a copy of your packing slip, email order confirmation, or a printed copy of your order inside the package. Ship your return to:

Rodeo Western Wear Returns Department 6880 Goforth Rd Kyle TX 78640

If you are to receive credit on your credit card, allow one to two billing cycles for the credit to appear on your statement. If your returned item was purchased with a Gift Card, we will issue another Gift Card for the amount of the credit due on completion of the return. If there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.

Returning to a Store If there is a Rodeo Western Wear retail store near you, you may return your online purchase to the store for exchange or refund. You must take a printed copy of your order to the store along with your merchandise.

Problems, Questions, Suggestions? If you have any questions reqarding your order, please E-mail us at: You may also contact us by telephone: 512-462-4643.

Hours of operation for our Customer Service Department are Mon-Fri 10:00am-7:00pm | Sat 10:000am-7:00pm Central Time.

Customer service is closed on the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, and New Year's Day.

Thank you for shopping at!.

Privacy Policy does not share, sell or trade customer information, including e-mail addresses. Customer credit card information is used to complete the order only. We do not use or release any credit card or financial information for any purpose. We may use customer information for marketing and promotional purposes.

For privacy purposes, all information relating to our customers is stored on a highly secure server. Reassure customers with the VeriSign Verified™ Seal.

Security Policy

The security of your credit card and personal information is a top priority at We strive to make your online shopping experience an enjoyable one by assuring you a secure transaction at any time of day or night, 365 days a year!

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